News – Louis William Jewellers

What materials are used in your jewellery?

Our luxury jewellery is crafted from the finest materials including sterling silver, 9ct-18ct yellow and white gold and platinum

Do you offer international shipping?

Yes, we ship worldwide with fully insured, tracked delivery. All international orders are carefully packaged in our signature presentation boxes.

What is your returns policy?

We offer a 30-day return policy on all unworn items in their original condition. Custom and engraved pieces are final sale. Please contact our customer service team to initiate a return.

Do you do repairs on site?

Absolutely. we have an on-site Goldsmith who undertakes all of our repair work we do on occasion send repairs out if it requires specialist work.

Do you offer jewellery cleaning and maintenance?

Yes, we provide complimentary cleaning and inspection services for all jewellery purchased from us. We also offer professional repair and restoration services.

Can I customise or engrave my purchase?

Many of our pieces can be personalised with engraving. Please contact us to discuss customisation options for your chosen item.

How do I determine my ring size?

We offer a complimentary ring sizing service. You can visit our showroom for professional sizing.

Do you offer financing options?

Yes, we partner with leading finance providers to offer flexible payment plans on purchases. we also offer Klarna. see your options at checkout.